Instructing Customers on Travel Process EVA Air Austin Office in Texas Good customer service focused on training can help flyers locate important info as they organize an airline trip. Customer support inquiries may include: book flights, read i: flight times, bag information, altered reservations, and travel procedures in general. Flyers usually look for a little information and advice when putting their trips together, specifically when several modes of transportation are in play, and many concerns want solutions until they get to the airport.