The Latam Airlines Toronto Office  is most important during an altered trip situation When delays, cancellations, date changes occur, it is the most frustrating for airline passengers, in particular on a longer intercontinental flight. On the phone with a customer service agent, you will able to understand rebooking possibilities, fare differences, refund restrictions, and travel credits, and lots more. Carry the ticket number, keep a cool head, and clearly mention the nature of your problem. With reduced wait time, you'll get a prompt resolution, if you're well prepared, and being courteous will further ease the conversation.