Planning a comfortable journey, Air Canada Amman Office offers passengers guidance on several additional travel facilities and customer support options. Passengers may ask the representative about the advantages of Aeroplan loyalty card, reward point redemption, business class enhancement, preferred seating, and special baggage handling. The services may also cover accessibility requests, the need for medical clearances, baggage handling of sports equipment, musical instrument rules, and group travel planning. Customers may also ask for useful travel information related to international flights, airport security checks, as well as connections between flights.