I recently had an absolutely fantastic experience with the Qatar Airways Barcelona Office. Over the years, I've worked with a number of airline offices, some better than others, as someone who regularly goes abroad for business and pleasure. But the staff at Qatar Airways' Barcelona branch really impressed me with their efficiency, professionalism, and approach to customer service.
I went to their Passeig de Gràcia office to ask about excess baggage costs and to settle a multi-leg flight issue that involved a modification in my return date from Doha. As soon as I stepped in, I had a warm greeting and was shown to a salesperson who was very informed and kind. The office setting was tidy, well-organized, and serene, making it ideal for concentrating on travel arrangements.
I was particularly impressed with the staff's handling of my rebooking. They immediately reissued my ticket, assisted me in choosing my chosen seat, and guided me through the pricing adjustments. The agent also ensured that all of my planned flights were correctly linked for miles accrual, and I was able to clarify details regarding my Privilege Club account.
Clear instructions on Qatar Airways' baggage policies were given, along with information on fees for additional bags and allowances for my level of service. In a considerate move that helped me save money, they also recommended more economical choices, such as paying online in advance to save fees.


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