I am writing to convey my sincere gratitude for the exceptional treatment my mother received at the  United Airlines Rochester Airport office. She was greeted with great professionalism, courtesy, and real concern by the staff as soon as she arrived at the airport. As a senior passenger, traveling alone can occasionally be intimidating, but the United staff went above and beyond to ensure her trip was worry-free and seamless.

The check-in procedure was quick and easy. My mother was searching for help when a United Airlines employee spotted her and hurried to help her with the boarding and luggage check processes. The agent not only showed her courtesy during the escort but also patiently answered all of her concerns, making her feel comfortable and assured.

The most notable aspect was the individual attention she received regarding her unique needs, including meal preferences and wheelchair service. The crew demonstrated remarkable organization and empathy by coordinating this without delay. She could unwind in a tidy and welcoming environment in the well-kept waiting lounge prior to boarding.

She continued to compliment the considerate treatment she received from the Rochester Airport workers, who treated her almost like family, even after the flight. Such a satisfying experience demonstrates United Airlines' dedication to providing exceptional customer service, particularly for older citizens.

We sincerely appreciate the work done by the United Airlines office staff at Rochester Airport. My mother and our entire family were left with a lasting impression by their quickness, professionalism, and friendliness. We will undoubtedly keep flying with United with gratitude and trust.