This is not a standard help desk. The Amtrak office in Washington, D.C. is fully equipped to handle a wide variety of travel needs—from basic to complex—with efficiency and a personal touch.

✔️ Ticketing & Reservations

Book one-way, round-trip, or multi-leg journeys

Modify existing tickets and receive refunds (based on fare type)

Upgrade seating (e.g., Coach to Business or First Class)

Group travel reservations for schools, tour groups, and conferences

🧳 Baggage Services

Information on checked and carry-on luggage limits

Help with oversized or specialty items

Assistance locating lost or delayed bags

Coordination of baggage transfers for connecting routes

👨‍🦽 Accessibility Assistance

Booking accessible seating and accommodations

Arranging station escort services for the elderly or disabled

Coordination with onboard staff for mobility support

Service animal support and documentation guidance

🏛️ Government Travel Support

Fare verification for federal employees

Secure booking for confidential travel

Multi-city itinerary planning for diplomats and officials

📲 Amtrak Guest Rewards & Digital Services

Sign up for loyalty programs

Redeem points for tickets or upgrades

Troubleshoot mobile app and e-ticketing issues


https://amtraktrainstations.com/office/amtrak-washington-office/