Traveling should be a comfortable and inclusive experience for everyone. Wizz Air understands this and provides dedicated support for passengers with reduced mobility through its Wizz Air Wheelchair Assistance service. Whether you have a temporary injury, a permanent disability, or simply need a little extra help navigating the airport, Wizz Air offers reliable and compassionate care throughout your journey.

What Is Wizz Air Wheelchair Assistance?

Wizz Air Wheelchair Assistance is a free service designed to support passengers with mobility challenges. The airline ensures accessibility from check-in to arrival, including boarding, deplaning, and in-flight comfort. This service is available at all airports where Wizz Air operates, making it easier for passengers to travel independently and with confidence.

How to Request Wheelchair Assistance

To access Wizz Air Wheelchair Assistance, it’s recommended to make your request during the booking process. When booking your flight online, there is an option to indicate your need for assistance. Alternatively, you can add the service later through the “Manage Booking” section or by contacting Wizz Air customer service. It is important to submit your request at least 48 hours before departure to ensure proper arrangements can be made.

What’s Included in the Assistance?

Wizz Air Wheelchair Assistance covers a wide range of support services depending on your specific needs:

• Assistance at check-in and baggage drop

• Help through security and passport control

• Support during boarding and disembarkation

• Transport to and from the aircraft via special vehicles if needed

• Assistance with moving to and from your seat

• Help collecting your baggage at the destination

If you are traveling with your own mobility aid (wheelchair, scooter, etc.), Wizz Air allows you to carry it free of charge. The airline also accommodates other medical equipment, provided you inform them in advance.

Staff Training and Passenger Dignity

Wizz Air places a strong emphasis on dignity and independence. Their cabin crew and ground staff are trained to assist passengers with mobility needs professionally and respectfully. The airline collaborates closely with airport service providers to ensure seamless coordination, avoiding unnecessary delays or discomfort.

Tips for a Smooth Experience

To make the most of Wizz Air Wheelchair Assistance, consider the following tips:

• Book early: This gives the airline enough time to coordinate with airport staff.

• Provide clear details: Let them know exactly what kind of help you need.

• Arrive early: Arriving at least 2 hours before your flight allows time for proper coordination.

• Label mobility aids: Make sure any personal equipment is clearly marked with your name and contact info.

A Commitment to Inclusive Travel

Wizz Air is committed to making air travel accessible for all passengers, regardless of physical ability. With the Wizz Air Wheelchair Assistance service, travelers can expect a comfortable, supported journey from start to finish. The service reflects the airline's broader goal of delivering high-quality, inclusive customer service throughout every step of the travel experience. Whether you're flying for business, vacation, or family visits, you can rely on Wheelchair Assistance to help you travel with ease, safety, and dignity.