Hello! In order to resolve my frequent flyer account, I had to visit the United Airlines Nairobi Office in Kenya and the procedure went much more smoothly than I had anticipated. The agent who helped me was courteous and appeared to be genuinely delighted to be of assistance. She guided me through each stage of the procedure and even offered advice on how to effectively accrue more miles. I appreciated that there were no long queues and that the office was simple to find. Receiving such considerate care is pleasant and has increased my appreciation for United Airlines.
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