TAP Air Portugal is committed to providing accessible travel through its specialized TAP Air Portugal Wheelchair Assistance service. Designed for passengers with reduced mobility, this program ensures support and convenience throughout every stage of the journey.

When booking, passengers can request wheelchair assistance online or by contacting TAP’s customer service at least 48 hours before departure. Upon arrival at the airport, trained personnel offer help with check-in, baggage handling, and navigating through security. Passengers can travel with their own manual or electric wheelchairs at no additional cost.

All mobility aids are handled with care and transported safely. For boarding, TAP provides aisle chairs and mechanical lifts when necessary, ensuring passengers can board the aircraft comfortably and respectfully. In-flight, cabin crew are available to offer support and assistance with seating or basic needs. Accessible seating can be prearranged to provide extra comfort and ease of access during the flight. Upon landing, the service continues with assistance through disembarkation, baggage claim, and customs. This ensures that passengers with mobility needs receive continuous support until they leave the airport.

TAP offers real-time flight updates through its mobile app and website, allowing travelers to stay informed about any changes. Customer support is readily available by phone, email, or at the airport to answer questions and accommodate special needs. The Air Portugal Assistance program reflects the airline’s strong focus on inclusivity and customer care, ensuring a respectful, safe, and comfortable experience for every passenger who requires mobility support.

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