Recently, my uncle had the opportunity to visit the  Egyptair Berlin Office  and he came home gushing over the excellent treatment he had got. He has high standards for airline support services because he travels regularly for work and family, and the  Egyptair Office in Berlin definitely met and surpassed them.

The staff gave my uncle a warm welcome when he arrived. He remarked in particular how kind and professional everyone was, making him feel at home as soon as he entered. In addition to speaking English and German well, the personnel showed great patience in answering all of his questions about baggage allowance, flight timetables, and connecting flights to Cairo.

He was very pleased with the staff's ability to resolve a small problem with his return reservation. They promptly fixed the problem on the spot and reprinted his ticket without any problems, rather than sending him to a call center or online form. He had a lot of faith in Egyptair's customer service because of how quickly and accurately they worked.

An essential aspect for passengers handling intricate plans or last-minute modifications was the office's cleanliness, organization, and friendly, welcoming attitude. My uncle was very impressed with the Egyptair team's professionalism, kindness, and extensive knowledge in Berlin.

Since then, he has told his friends and coworkers in Germany about the Egyptair Office in Berlin, knowing that they will also experience the same first-rate service. Egyptair's dedication to operational efficiency and customer satisfaction is amply demonstrated by his experience.