Air Serbia Wheelchair Assistance is a specialized service offered to ensure that passengers with reduced mobility receive the support they need throughout their entire travel experience. This complimentary service is available upon request during ticket booking—online, through customer service, or at an Air Serbia ticketing office. For the most efficient service, passengers are encouraged to request wheelchair assistance at least 48 hours before their scheduled flight. From the moment a passenger arrives at the airport, Air Serbia staff are on hand to assist with every step of the journey.

This includes help with check-in, documentation, and baggage handling, including the safe transport of mobility aids such as wheelchairs, walkers, or scooters. Passengers are guided through airport procedures like security screening and passport control, receiving priority access and reduced wait times to ensure comfort and ease. When it’s time to board, travelers are assisted using specialized equipment if needed, such as aisle chairs or boarding lifts, and are given priority boarding to allow extra time and space to settle in. During the flight, cabin crew trained in mobility assistance provide in-flight support, ensuring the passenger’s safety, comfort, and dignity. Upon arrival, Wheelchair Assistance continues with disembarkation, baggage retrieval, and guidance through customs and immigration to the arrivals area or onward transportation.

Throughout the entire process, Air Serbia’s customer service team is available to answer questions, provide updates, and accommodate special requests. The service is carefully coordinated to minimize stress and maximize accessibility at every point in the journey. By offering reliable assistance across ticketing, check-in, baggage, flight services, and customer support, Wheelchair Assistance highlights the airline’s strong commitment to making air travel inclusive, accessible, and worry-free for every passenger, regardless of physical ability.

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