Air Serbia Wheelchair Assistance is a specialized service aimed at providing comfort, safety, and convenience for passengers with reduced mobility throughout their entire travel experience. From the point of booking, passengers can request assistance through Air Serbia’s website, mobile app, or customer service, ensuring that all mobility needs are recorded and arranged in advance.

The service begins at the airport with personalized support at the ticketing counter, where staff help manage reservations, seat preferences, and any special documentation. During check-in, dedicated agents ensure a smooth and expedited process, minimizing wait times and physical strain. Wheelchair Assistance also includes help with baggage, from handling and tagging to transporting luggage to and from the aircraft.

Passengers are guided through security checks and escorted to the departure gate, with clear, real-time flight information provided along the way. Onboard, trained cabin crew assist with seating and ensure passenger comfort throughout the flight. For connecting flights or upon arrival, continued assistance is available through immigration, baggage claim, and to the final point of exit, including transport to waiting areas or vehicles. The service is best requested at least 48 hours prior to departure to guarantee availability and coordination.

Air Serbia’s dedicated customer support team remains available for questions, updates, or special requests at any time during the journey. The airline's commitment to accessibility and high-quality care ensures that passengers using Wheelchair Assistance receive respectful, professional, and attentive service at every stage. Whether flying short- or long-haul, this assistance program enables travelers with limited mobility to navigate air travel confidently and comfortably with Air Serbia.

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