Emirates Wheelchair Assistance is a dedicated service tailored to meet the needs of passengers with reduced mobility, ensuring a safe, comfortable, and accessible journey from start to finish. From the moment a booking is made, Wheelchair Assistance provides personalized ticketing support, allowing travelers to specify their mobility requirements in advance. At the airport, passengers are greeted by trained staff who offer priority check-in at accessible counters and remain available to assist throughout the departure process.

This includes support through security checks, immigration, and direct escort to the departure gate using wheelchairs or electric buggies, depending on individual needs and airport layout. Wheelchair Assistance also includes full baggage support, with careful handling of luggage and personal mobility devices to ensure everything arrives safely. Passengers receive timely flight updates and travel information via accessible channels, keeping them fully informed throughout their journey. Onboard, Emirates extends its assistance with in-flight support, including help with seating, accessing onboard wheelchairs, and using wheelchair-friendly lavatories on long-haul aircraft.

Trained cabin crew are available to provide respectful, hands-on support, ensuring each passenger's comfort and dignity. Upon arrival, Wheelchair Assistance continues with guided disembarkation, help through immigration and customs, baggage claim assistance, and escort to connecting flights or ground transportation. In addition, Emirates offers 24/7 customer support to handle special requests, provide information, and assist with any travel-related issues. This consistent, end-to-end support highlights Emirates' strong commitment to accessibility and inclusive service. With Wheelchair Assistance, passengers with mobility challenges can expect a well-coordinated, compassionate, and stress-free travel experience, backed by one of the world’s leading airlines.

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